Support

The best method for having a support issue fixed expediently is to provide as much information in your support email as is possible.

Below is a guideline of questions to answers that should be posted in your email request/notice.

• What was I doing/attempting to do?
• Who was I logged on as?
• What time did this occur?
• What software was I using or attempting to use?
• What is the exact error that I received? (If possible take a screen capture of the error and forward that along as well)?
• How important is this, or what level of response do I need?
  • Immediate!
  • No real response, just a FYI for the sysadmin.
  • A quick question/elaboration is needed on a process.

After you have all of this information foward it to our system administrator via email. Be sure to use a descriptive email subject line.

Support issues may be sent to Adam Goodman at agoodman@MtHolyoke.edu