Telephone Frequently Asked Questions
Are there any phones that do
not work well in the residence halls?
Students have
commented that cordless phones can have problems in the residence
halls because of interference with signal. The problems that
have been reported to us have included cross talk and the phones
not ringing. This is not a telephone line problem that the
College is able to fix. Cordless Phones use radio waves which
are not within our control.
Phones need to be touch-tone. Pulse phones will not work on the
College's system.
What is a long duration call and how does it happen?
A long duration call is caused by the user hitting
the switchhook too briefly when hanging up and the call holds to
await further action. These calls needlessly hold lines in use
that could be free for other users. When hanging up, remember to
press the switchhook down for a count of three.
Why is my voice mailbox set up but my callers are not hearing my message?
You need to program your phone to have voice mail act like an answering machine. Pick up your phone and press *4 and 3060.
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413-538-3111