Telephone Technical
Support
Commonly Reported Problems:
Your Calls Are Not
GoingTo Your Voice Mailbox
If you are a student, you need to forward your phone
to voice mail. You need to do this at your telephone. Lift the
receiver, dial *4 and dial extension 3060.
Your calls will now go into your voice mailbox after 4 rings.
If you are faculty or staff, you need to be at
your telephone and dial in *4 and 2660.
You Hear A High Pitched
SquealInstead Of A Dial Tone
If you hear a high pitched tone instead of a dial tone,
you may have a stuck key. Try pressing all your keys. Sometimes
you can see which key is depressed.
You Hear Beeping Noises
When Answering Your Phone
If you answer your telephone and instead of hearing a
person's voice you hear beeps, it means that someone is trying
to fax to your telephone. If you are faculty/staff, you can transfer
the call to your fax machine.
Your Calls Are Going
To Another Extension
To cancel forwarding after 4 rings, press #4
from your telephone.
Your Phone Rings Once
But When You Pick It Up No One Is There
That means you have forwarded all your calls to another
extension. Press #2 from your telephone to cancel
the forward all feature.
No Dial Tone or Static
If there's no dial tone or static when you plug
in your phone, follow the the steps below to locate the problem
before you report it to CCT. Before you call, please follow these
self-help steps.
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413-538-3111