Voicemail Instructions

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Voicemail Instructions

Students Instructions
Faculty Instructions

Students Voice Mail Instructions

Answering machines are not needed when you have voice messaging service
Voice messaging service is provided to each student.
Each mailbox has a private password. Passwords for mailboxes can be between 4 and 10 digits.
Each mailbox has a limitation on the total number of messages (new and saved) that can reside in a mailbox at any time. Delete messages appropriately.
In addition, each mailbox has a limited retention time (i.e., 7 days). Message both new and old, will be deleted when this parameter is reached.

Instructions for Voice Mail Activation
From your telephone, dial 3060. You will hear the system prompt you through the steps. Your password for the first time you enter the system is 1837.

You must complete all three(3) steps:
Record your name.
Record a personal greeting.
Make a new password. Minimum 4 digits, maximum 10.

Forward your Calls to your Mailbox
If you want your calls to go to Voice Mail, you must program your extension.

To forward into voice mail after 3-4 rings, lift receiver, dial *4 and dial extension 3060.
To cancel forwarding into voice mail, lift receiver, dial #4. You will hear a confirmation tone.
Please note: You do not have to activate and deactivate call forwarding unless you want your calls to ring until you answer while you are available and only go to voice mail when you are out of hearing of your phone.

Accessing Your Voice Mailbox
To enter your mailbox to pickup messages, send messages, or change a greeting or password:

From your own room/telephone, dial extension 3060. Dial your password when prompted.
From on campus, dial extension 3060. When the system answers, press *, dial your mailbox number, press #. Then dial your password when prompted.
From off campus, dial 538-3060 (use area code 413 where required). When the system answers, press *, dial your mailbox number, press #. Then dial your password when promp

Faculty and Staff Voice Mail Instructions

Activate your Voice Mailbox

From your telephone, dial extension 2660.
The system will prompt you for your password.
Enter the preset Mary Lyon password.

Follow instructions in the tutorial to:

Record your name
Record a greeting
Change the default password to a new one

Record your name. This is what the system will call you when you log in or leave voice mail for someone on campus.
Record a personal greeting. Greetings should be pleasant, polite, informative and brief. They can be changed to reflect your schedule.
Make a new password. It should be a minimum 4 digits. It is recommended is that the passcode be between 4 and 10 digits. The code should not be sequential and should not duplicate the extension. Do not share it.

Forward your calls to your Voice Mailbox
If you want your calls to go to voice mail, you must program your extension.

To forward into voice mail after 3-4 rings or no answer, lift receiver, dial *4 and dial extension 2660
To forward into voice mail if your phone is busy, lift receiver, dial *3 and then dial extension 2660

To forward immediately (or all calls), lift receiver, dial *2 and then dial extension 2660. For Dterm sets, press FWDALL button and then dial extension 2660.

Accessing Your Voice Mailbox
To enter your mailbox to pickup messages, send messages, or change a greeting or passcode:

From your own room/telephone, dial extension 2660. Dial your password when prompted.
From on campus, dial extension 2660. When the system answers, press *, dial your mailbox number, press #. Then dial your password when prompted.
From off campus, dial 538-2660 (use area code 413 where required). When the system answers, press *, dial your mailbox number, press #. Then dial your password when prompted.

Voice Mail Quick Reference

Other Instructions
To change your outgoing message - regular administration voice mailboxes

Enter your mailbox and enter your password
Press 8 for User Options
Press 1 for Greetings
Press 1 for Change Greetings
Press 1 for Rerecord this greeting (standard greeting)
Press # key after you have recorded message.
Press * key to back out of menu to desired point

To Forward A Caller Directly into Voice Mail

With caller on line, hit tranfer or flash and dial 1111

Wait until the system answers.

Dial the extension you want the caller to go to and immediately press #2.

Hang up.