Fines and Bills

• An overdue notice is sent via email to the borrower when an item is one day overdue.
• A second overdue notice is sent one week later (2 days for CDs) if the item has not been renewed or returned.
• If an item is not returned or renewed within 28 days of its due date (14 days for CDs), the borrower is billed for the cost of the item, a $15 processing fee, and a $10 non-refundable billing fee. The average bill is $70 per item but there are exceptions for more expensive items such as equipment or films.
• If the billed item is returned, replacement charges and processing fees are waived. The $10 billing fee will remain. Exceptions to refunds include any billed item returned 2 years after the original billing date or items that had to be repurchased for the collection immediately.
• If a reserve item is not returned within 24 hours after it is due, the patron is billed for the cost of the item, a $15 processing fee, and a $10 non-refundable billing fee. The average bill is $70 per item.
• Recalled items must be returned by the date specified on the recall notice, not by the original due date. Check your account online frequently.
• When an item is damaged beyond normal wear and tear, the library will evaluate the condition and bill the patron to cover repair or replacement of the item. The library will not accept personal copies as replacements.

STAFF CONTACT FOR QUESTIONS ABOUT MHC FINES AND BILLING IS JENNIFER CHIEN 413-538-3372