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Home > LITS > Technology Support > Network & Email > Thunderbird Email from Home

Thunderbird Email from Home

The instructions for installing and configuring Thundebird still apply for most home internet providers.  However,  Verizon now blocks the default/standard port for sending email from home internet connections.  They give a detailed explanation of this decision on their website:
http://www22.verizon.com/ResidentialHelp/HighSpeed/General+Support/Top+Questions/QuestionsOne/124274.htm 

You need to change the outgoing server to Verizon:
- Go to the Tools menu and select Account Settings
- Scroll to the bottom of the list on the left and choose Outgoing Server
- Click the ADD button and enter in the following information:
Description = Verizon
Server Name = outgoing.verizon.net
Port = 587
- Assure that "Use name and password" is checked
- User Name = Your *VERIZON* username, such as you would use when accessing your verizon email account.
- Use secure connection = NO

- Click OK
- Highlight the new Verizon server in the list and click the "Set Default" button.
- Click OK

Each time you launch Thunderbird, after you've already signed in with your MHC username and password to access your inbox, when you send your first email it will ask you for your password.  This would be your VERIZON password, not your MHC.  If you do not know your Verizon password then you will need to contact their helpdesk to have them reset it for you.  Be sure to ask them what else this password is used for, because it may affect your home network connection if your router automatically remembers the old password for you.

Notes:
- When receiving email, users will still see that the messages are from your Mount Holyoke College address.  In testing, there was no need to set or change reply-to addresses.
- If this is a laptop, when you bring the computer to campus you will likely need to switch the outgoing server back to the MHC outgoing server. (This is an inconvenience we unfortunately will need to live with until the next email server upgrade.)

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This page maintained by Library, Information & Technology Services. Last modified on September 28, 2009.