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Home > LITS > Technology Resources > Get Technical Help
Get Technical Help
By Phone
- Call the Help Desk at x2600 (off-campus: 413-538-2600)
- Available 8:30-5:00, Monday through Friday
Online
- Send email to the helpdesk
- Report technical problems to the LITS Help Desk through Trackit
Chat
- mhc2600 chat is now available to answer quick questions you may have for our Help Desk .....just add us to your contact list!
Walk-in
- Walk-in service for students.
- Computing help is available daily from 10am until 2 hours before the Information Commons closes; see LITS Hours
What LITS Supports
Hardware Support
LITS provides hardware support for faculty and staff MHC owned computers only. Handheld Devices such as Blackberrys are supported but only for senior staff members. Faculty and staff members with personally owned computers will need to use an off-campus repair sites. See local recommondations listed below under Alternate Repair Solutions.
Supported Hardware Handheld Devices
Students are welcome to bring their computers to the Diagnostic Center (Library rm 422) between the hours of 9:00 a.m - 4:00 p.m. for technical help. (Students are welcomed to stop by around 8:00 a.m. to drop of a computer if a staff member is available to receive it) Please understand that the Diagnostic Center has limited services that they can provide. Some cases require you to contact the manufacturing company or the company that you have perchased a warranty with.
Software Support
LITS provides assistance with software for faculty, staff, students, and for work-related issues.
LITS Supported Software
Alternate Repair Solutions
Need transportation?
See the PVTA Route Schedule.
Mobile Assistance - Can Come To You!
Also offer assistance with home networks:
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