LITS Technical Support Tracking System (Track-It!)

The LITS Help Desk manages workflow through an online call tracking system, TrackIT! Through this system we can offer technical support to the MHC community by allowing you to submit a technical question through a webform. Track-It is monitored by the Community Technical Support team and problems, issues or questions are directed to the person or department best suited to assist.

 Note: Internet Explorer is recommended for accessing Track-It.

1. Login to Track-It: - Enter your Mount Holyoke College username and password, click submit. - First time visitors should change their password -- do not use the same password as your MHC e-mail account.
2. To search the Solutions Database, an FAQ from the LITS Help Desk Staff:
   1. select the first option in the center of the page, indicated by the blue H with the magnifying glass and the notation search the solutions database 
   2. enter a question, a software title, or keywords and click the ask.
3. If there are no solutions, or if the solution given doesn't fully answer your question, please click the new request button to submit a request directly to the help desk. As soon as one of us is able to respond, we will.