the Networking Home Page.
Bad Data Port
Note: nearly half of all the bad drop reports we
investigate turn out to be nothing wrong with the port. Please
spend the time to review the the following steps closely in order to
accurately access your current data port situation.
Steps to check
Do you have a link light on your Ethernet card? (This
will be a small LED where the Ethernet cord plugs into your computer.
Often times either green or yellow.)
Is there any physical damage to the drop? What happens
to your network connection if you move the Ethernet cable around at the
location it enters the jack on the wall? Is there a position that causes
the port to work?
Are you using a personal Firewall? If so Try disabling
it and see if the network connection is working.
Does your Ethernet cable "click" into place when
plugging it in both the wall and your computer?
Are you using an Ethernet Cable and NOT a phone cable:
A Phone cable
WILL NOT WORK for Ethernet.
This indicates a non-working Ethernet Card in your
Have you tried your computer with
your Ethernet cord in a known working port (i.e. your roommates
port)? Does it work there?
you tried your Roommates/Friends known working computer
in your data port? Does your network jack still NOT work?
Do you Have Microsoft's Bridge installed and
enabled? If so, Disable or Remove it.
Make sure you are plugged into the data jack and not the
phone port. Do you get a dial tone when a phone is plugged into the
after confirming all of the above steps,
you still feell
your data port is broken,
please proceed to the following form:
Bad Port Request From.
network @ mtholyoke.edu
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