Get Technical Help

By Phone

Call the Help Desk at x2600 (off-campus: 413-538-2600)
Available 8:30-5:00, Monday through Friday

Online

Send email to helpdesk@mtholyoke.edu
Ask LITS Webform
Chat mhc2600 (AOL IM username "mhc2600") We can answer quick questions you may have. Just add us to your AOL IM contact list
Track-it! Web - Our tracking system, where you can check the status of work orders. (Does not use the same password as your MHC email.)

In-Person

Information Commons - Walk-in support for assistance with scanning, MS Office and Adobe products
The Help Desk - Located within the Informaton Commons, assists with passwords and email quotas
Diagnostic Center Walk-in support for students. We help with viruses, spyware, malware, when computers will not boot, and with some hardware problems

What LITS supports

The software and hardware supported by the Help Desk and Library, Information, and Technology Services is carefully assessed, constantly evaluated, and chosen to meet the recommendations and needs of the user community. Also taken into consideration are each product's features, compatibility, price, reliability, upgrade path and vendor support.

Departments that desire additional equipent need to consult with LITS prior to purchases. You may email helpdesk @mtholyoke.edu with your request and we will have our specialists be in touch.

Hardware

Staff and Faculty, LITS provides hardware support for MHC owned computers and printers.

Students, we are able to repair physical damage to the computer purchased through the Smith College Computer Store. If the problem is hardware-related and the computer was not purchased through the Smith store, you need to contact the manufacturing company or the company that you have purchased a warranty with. We do not perform repair work on printers.

Students, we can help with viruses, malware, systems that won't boot, and many other software-related issues. You are welcome to bring your computers to the Diagnostic Center (Library rm 422) between the hours of 9:00 a.m - 4:00 p.m. for technical help.

Software

LITS provides assistance with software for the entire MHC community, for work-related issues. Please refer to our Supported Software list for more details.

Handheld Devices
(Phones)

For assistance entering in email settings into your handheld device, you will need to visit the information commons in person. Please notify the helpdesk at helpdesk @mtholyoke.edu so that we can be sure someone is available when you stop by. (You may only use Thunderbird or web mail (horde) on your computer if you wish to also access email on a handheld.)

LITS provides support to senior staff and their designees with synchronization of their Meetingmaker Calendar to their handheld device. The campus standard is the Blackberry. Please refer to the LITS Blackberry page for more detailed information