Merchandise
Returns and Exchanges
13.1 The Cardholder is responsible
for contacting the merchant when merchandise purchased with the Purchasing
Card is not acceptable (e.g., incorrect, damaged, defective, etc.)
and arranging a return for credit or exchange.
13.2 If the merchandise is returned for credit, the Cardholder
is responsible for obtaining a credit receipt from the merchant
and retaining that receipt with the support documentation for that
purchase. Receiving cash or checks to resolve a credit is prohibited.
13.3 If merchandise is to be exchanged, the Cardholder is responsible
for returning the merchandise to the merchant and obtaining a replacement
as soon as possible. Documentation showing the proper resolution
of the exchange is to be retained with the support documentation
for that purchase.
Special Note:
If after taking the above steps you are not able to reach a satisfactory
agreement with the vendor, you should follow the steps listed in
Section 16.0 Disputing a Charge.
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