Appeals and Grievances

Accommodations Appeal Process

When AccessAbility Services denies a student’s accommodation request, the student can informally appeal the decision to the college’s Section 504 Coordinator. The Section 504 Coordinator will review, and possibly overturn, the accommodation coordinator’s decision.

The appeal process begins with an email to We encourage students to file an appeal regarding the denial of a requested accommodation as soon as possible after the student has been notified in writing (including email notification) of the decision to deny the accommodation.

Alternatively, any student who has been denied an accommodation has the option to submit additional supporting documentation to AccessAbility Services and have an accommodation coordinator reconsider the accommodation request based on this new information.

Please note Mount Holyoke College has the right to deny a request for an accommodation if an individual fails to provide the required documentation, the provided documentation does not support the requested accommodation, the student fails to make the request in a reasonable time period, the request poses a health or safety risk, or the requested accommodation imposes an undue burden or fundamental alteration to a program, service, or activity.  

Grievance Procedure

The College's grievance procedure is the vehicle by which students can bring forward concerns regarding the process for obtaining or receiving accommodations, formally appeal the denial of a requested accommodation, or bring a complaint of discrimination on the basis of disability. Students interested in using the campus grievance procedure for disability-based complaints should contact the Section 504 Coordinator.

Shannon Da Silva
Section 504 Coordinator
Mary Lyon 105
Mount Holyoke College
50 College St.
South Hadley, MA 01075

Section 504 Coordinator

Section 504 of the Rehabilitation Act of 1973 requires that the College name a coordinator who is responsible for overseeing the College’s efforts to comply with mandated obligations in maintaining access and equal opportunity for individuals with disabilities to participate in the College’s programs, activities, and services.

While the Section 504 Coordinator, at times, collaborates and works closely with AccessAbility Services, they are not part of the Office of Student Success and Advising. The Section 504 Coordinator is part of the President’s Office and reports to the college’s Chief Diversity Officer. The Section 504 Coordinator hears appeals of accommodation coordinator’s decisions, oversees the college’s grievance procedure for disability-based discrimination, and spearheads campus access initiatives.

If you are experiencing a barrier on campus, whether it be a physical, electronic, or programmatic barrier, you should fill out the Access Barrier Form which will alert the Section 504 Coordinator to the issue. Additionally, anyone with questions or concerns about campus access is welcome to contact the Section 504 Coordinator.