Frequently Asked Questions About Card

What do I do If I lose my Card?
It is extremely important that you report your missing card immediately! During business hours you can stop by or email Auxiliary Services. We will deactivate your card to prevent use by others. After business hours you can stop into the Campus Police Office to purchase a new onecard. If you do not report the lost or stolen card you are liable for funds spent from your account. Contact Auxiliary Services during normal business hours Monday through Friday from 8:30 am to 5:00 pm in order to put a hold on your funds. After business hours contact One Card Gives Back at 1-888-400-8627. If you need to replace your card there is a replacement fee.

How do I know how much money is in my Pioneer Account?
You can check your balance by logging into your account at One Card Gives Back . Every time you use your card, you can see either on your receipt or on the digital screen, your available balance.

What happens to my balance at the end of the year?
Remaining balances of deposited amounts forward from year to year until graduation or separation.