Frequently Asked Questions About Mail

Listed below are the answers to some of the most commonly asked questions we receive at the Department of Mail Services. We hope you will find this information useful in conducting business with us.

How many customers does Mail Services handle daily?
Each day the department of Mail Services receives, sorts and delivers mail for more than 3,000 students and staff members. In addition to student mailbox delivery, we deliver to 88 departments in 26 buildings every day.

What time does the College get the daily mail?
The department of Mail Services picks up from the U.S. Postal Service at 8:30 am Monday through Friday.

What time does Mail Services start sorting the daily mail?
Mail Services begins sorting the daily mail no later than 9:30 am The mail sorting and delivery time requirement expands and contracts, (based on volume and labor resources), from six hours to ten hours. All mail is guaranteed to be processed within 24 hours of receipt.

What time does the mail get placed in the student mailboxes?
The mail is placed in the student "boxes" starting at 1:00 pm The delivery is finished between 2:30 pm and 5:00 pm The only times that we may not be finished delivering mail (including magazines and newspapers) is when the "start of semester" volume is at its high or at the beginning or end of a semester when student labor shortages occur. Even on those days, mail is always in the student mailboxes by noon the following day after receipt of the mail.

How are student packages processed?
Student packages arrive throughout the day by several carriers. We process them in the order they are received with the exception of "express" or "overnight" packages which are processed immediately. The receiving student's name and box number are entered and verified on our computer system and an electronic receipt is generated and emailed to the student.

How do I know if my package has arrived on the campus?
Packages that are shipped through private carriers are assigned tracking numbers and are usually traceable through the carriers' web sites. The tracking response will indicate when it arrived at Mail Services. Items mailed through the U.S. Postal Service are not traceable unless the sender has paid for additional services such as delivery confirmation (this only shows delivery to the South Hadley Post Office, not the college). You can track packages shipped by UPS, DHL, FEDEX, Airborne Express and the U.S. Postal Service by going to our web site at The Mail & Copy Center

Why do I need to show my I.D. card?
For the students' protection we must see a valid form of a picture I.D. such as a drivers license, campus ID card, etc. This helps to guarantee that we do not release a package to the wrong person.

What time and where can I pick up my package?
Packages can be picked up at The Mail & Copy Center located on the ground floor of the Central Services Complex from 8:30 am until 5:00 pm Monday through Friday during the academic year.

Who do I contact if I have a question about my mail service?
The Mail & Copy Center can be reached at 413-538-2462 during regular business hours. You may also email The Mail & Copy Center.