Voicemail

Student Voice Mail Instructions
Faculty/Staff Voice Mail Instructions

Students Voice Mail Instructions

  • Answering machines are not needed when you have voice messaging service.
  • Voice messaging service is provided to each student.
  • Each mailbox has a private password.
  • Passwords for mailboxes can be between 4 and 10 digits.
  • There is a limitation on the total number of messages (new and saved) that can reside in a mailbox at any time.  Delete messages appropriately.
  • Each mailbox also has a limited retention time (i.e., 7 days). 
  • Message both new and old, will be deleted when this parameter is reached.

Activate your Voice Mailbox

  • From your telephone, dial extension 3060.
  • The system will prompt you for your password.
  • Enter the preset 1837 password.

 You must complete all four steps: 

  1. Record your name.
  2. Record a personal greeting.
  3. Make a new password. Minimum 4 digits, maximum 10.
  4. Forward your calls to your voice mailbox
    • To forward into voice mail after 3-4 rings, lift receiver, dial *4 and dial extension 3060.
    • To cancel forwarding into voice mail, lift receiver, dial #4. You will hear a confirmation tone.

Please note: You do not have to activate and deactivate call forwarding unless you want your calls to ring until you answer while you are available and only go to voice mail when you are out of hearing of your phone.

Accessing Your Voice Mailbox
To enter your mailbox to pickup messages, send messages, or change a greeting or password:

  1. From your own room/telephone, dial extension 3060. 
    Dial your password when prompted.
  2. From on campus, dial extension 3060. 
    When the system answers, press *, dial your mailbox number, press #. 
    Then dial your password when prompted.
  3. From off campus, dial 538-3060 (use area code 413 where required). 
    When the system answers, press *, dial your mailbox number, press #. 
    Then dial your password when prompted.

 

Faculty and Staff Voice Mail Instructions

Reference Guides

Activate your Voice Mailbox

  • From your telephone, dial extension 2660.
  • The system will prompt you for your password.
  • Enter the preset Mary Lyon password.

Follow instructions in the tutorial to:

  1. Record your name:
    System will identify you when you log in or leave voice mail for other users.
  2. Record a greeting:
    Greetings should be pleasant, polite, informative and brief. 
    They can be changed to reflect your schedule.
  3. Change the default password to a new one:
    It is recommended is that the passcode be between 4 and 10 digits.
    The code should not be sequential,should not duplicate the extension.
    You should not share it.

Forward your calls to your Voice Mailbox

If you want your calls to go to voice mail, you must program your extension.

  • To forward into voice mail after 3-4 rings or no answer lift receiver, dial *4 and dial extension 2660
  • To forward into voice mail if your phone is busy lift receiver, dial *3 and then dial extension 2660
  • To forward immediately (or all calls), lift receiver, dial *2 and then dial extension 2660.

For Dterm sets, press FWDALL button and then dial extension 2660.

Accessing Your Voice Mailbox

To enter your mailbox to pickup messages, send messages, or change a greeting or passcode:

  1. From your own room/telephone, dial extension 2660. Dial your password when prompted.
  2. From on campus, dial extension 2660.
    When the system answers, press *, dial your mailbox number, press #.
    Then dial your password when prompted.
  3. From off campus, dial 538-2660 (use area code 413 where required).
    When the system answers, press *, dial your mailbox number, press #.
    Then dial your password when prompted.

Reference Guides

Other Instructions

To change your outgoing message - regular administration voice mailboxes

    1. Enter your mailbox and enter your password
    2. Press 8 for User Options
    3. Press 1 for Greetings
    4. Press 1 for Change Greetings
    5. Press 1 for Rerecord this greeting (standard greeting)
    6. Press # key after you have recorded message.
    7. Press * key to back out of menu to desired point

To forward a caller directly into voice mail:

  • With caller on line, hit transfer or flash and dial 1111
  • Wait until the system answers
  • Dial the extension you want the caller to go to and immediately press #2
  • Hang up

To get a caller back from voice mail when transferring:

  • Press the * key 3 times