Urgent Concerns and Emergencies


  • Call Campus Police 24/7 413-538-2304
  • Call 911
  • Go to the closest hospital emergency room at Holyoke Medical Center Emergency Room 413-534-2500

Urgent Concerns

Business Hours

Call or walk-in to the Counseling Service M-F 8:30 am-4:30 pm 413-538-2037

After Hours

  • 24/7 Care and Support Line
    • Call the Counseling Service at 413-538-2037 and follow the prompts.
  • For urgent concerns: visit infirmary or call infirmary nurse at 413-538-2242
    • 5-7 pm weekdays and 10 am-5 pm on weekends
  • Counseling Service Website: www.mtholyoke.edu/counseling

To find other local and national resources, please visit our Resources page at: https://www.mtholyoke.edu/counseling/resources

Finding Crisis Resources

When you’re in crisis, you may not have the time, resources, or ability to search for information to help you or others in need. Here are 4 steps to assist you in finding local crisis resources:

Step 1: Determine whether this is a crisis or emergency.

Being able to recognize the critical nature of an emergency can be crucial to the outcome. Ask yourself:

Does someone require immediate medical assistance due to illness or injury? Are you or is someone else at imminent risk of harm to self or others?

If you answered yes to either question, call your local emergency number or have someone else who is present call for you.

In the US: Dial 911 for Police, Fire, Ambulance

Step 2: Urgent concerns: Determine what is needed in your moment of crisis.

If the crisis does not require immediate assistance or is not severe in nature, identify the kind of help you need. Ask yourself:

Do you or does someone that you know need medical attention? Are you looking for someone to talk to about the feelings or thoughts you are having? Asking yourself these types of questions will help you narrow your search and identify what kind of assistance you need. You may choose to contact your local crisis line, a national hotline, or the Counseling Service at 413-538-2037.

To find a crisis service number:

Option 1: Use your favorite search engine to research crisis services in your area.

Option 2: Visit the National Suicide Prevention Lifeline website to find “over 170 local- and state-funded crisis centers located across the United States” (National Suicide Prevention Lifeline, n.d.).

Option 3: Contact MHC Counseling Service at 413-538-2037 (on campus, x2037) for assistance in finding a crisis resource in your area.

Option 4: Use one of these national crisis resources:

National Suicide Prevention Lifeline 1-800-273-8255 (TALK) / En Español: 1-888-628-9454 / Options for Deaf and Hard of Hearing: 1-800-799-4889 /

Crisis Text Line Text “Start” OR “Home” to 741741

The Steve Fund (Crisis Text Line for Students of Color) Text "STEVE" to 741741

The Trevor Project (For LGBTQ youth): 1-866-488-7386 OR Text “Start” to 678678

ULifeline (Online Mental Health Resources for College Students)

Step 3: Whenever possible, find a safe, quiet place to make the phone call.

In some situations, you may be asked by the crisis responder to stay on the line while assistance is on the way or is being offered. It is important that you can make the phone call without too much interruption or distraction, and in a place that is safe from further danger and affords you privacy, if desired.

Step 4: Make the phone call.

Calling may feel like the hardest step to take, but it is the most helpful. Realizing that you are not alone in the crisis may help to alleviate some of the stress and tension that you might be holding. It also allows you to get assistance with problem solving and may lead you to additional resources for longer-term assistance, such as counseling, therapy, treatment programs or support groups.

*Please note that due to the recent COVID-19 viral outbreak, phone call wait times for crisis services may be longer than usual. Please remain on the line and wait for a crisis service staff member to speak with you.