Frequently Asked Questions

My radiator isn’t even hot, how do I turn it ON?
What should I do if my room is too hot?
What should I do if my room is too cold?
How should I get into my trunk room?
I am missing a bookcase, dresser, etc., how do I get one?
I am missing a bed or a mattress, who do I call?
My dresser drawer is broken, can it be repaired today because I can’t unpack?
How do I get another bookcase,  mine is too small or large for my room?
I am in a double and there is only one bookcase, can you bring me another?
The overhead light is burned out and it’s the only light I have, can you replace it today?
My mattress is terrible (stinky, bumpy, old, etc.) can I get a new one?
Why won’t my key unlock my closet?
I have a back problem, Do you supply bed boards?
I don’t want my (piece of furniture) how do I get Facilities Management to remove it from the hallway?
I locked myself out.  Who can let me in?
Why when I was away from my room and FM came to repair something they locked me out?
My window is stuck, my room is hot, I need fresh air, who can help?
My window screens are missing can I have one installed?
My shade is broken or missing, ( I know we repair the basement and 1st floors a.s.a.p.), I live in 315,when will mine be fixed?
I am in a double with two wooden beds that we would like to bunk.  How can my roommate and I do that?
I am in a room that does not have a wooden bed or beds.  How do I arrange to swap what is here for wooden beds?

 

My radiator isn’t even hot, how do I turn it ON?
Depending upon the type of heating system your building uses, your radiator may or may not be hot at any given time.  In the buildings with older steam radiators the heat is NOT ON all the time, but it is important that when it does come ON that your radiator is ready to heat your room.  Be sure that the radiator valve is ON, Turned all the way to the Left as you look down on the valve.  You can see specific instructions for your building/system by selecting your dorm in Residence Halls and linking to "How your heat works"

What should I do if my room is too hot?
In most of our residence halls, the heat is controlled from only a few rooms and it is common for some rooms to be warmer than others.  If your room is too hot, please do not open the window as this will only waste energy and in some cases may contribute to the problem (if for instance, the controlling sensor is in your room).  First try shutting OFF your radiator; refer to the Heating Brochure for your room by selecting your dorm in Residence Halls and linking to "How your heat works". If the problem persists, during normal business hours call Facilities Management at x2012 or use the MAXIMO work order system to report the problem.  During other hours, call the Central Heating Plant at x2016, they may be able to assist by checking the building conditions, or they will alert Facilities staff to the problem.

What should I do if my room is too cold?
There are several things you can do to help yourself before reporting a problem.
1.  Make sure your heating radiator is ON according to the specific instructions you can find by selecting your dorm in Residence Halls and linking to "How your heat works". 2. Almost all of the heating systems depend upon CONVECTION (natural air movement) in order to heat a room.  Be certain that there are no obstructions to this natural flow.  Towels, books, or other items stacked on top of radiators, or items placed on the    floor immediately in front of the radiator can and will inhibit the ability of the radiator to do its job and heat the space.
3. Check your windows and storm windows if you have them.  They should be completely closed and latched.  If your windows will not shut properly, call Facilities at x2012 or use the MAXIMO work order system to report the problem.

After doing the above, if your heat seems to be insufficient, during normal business hours (M-F, 7:00am – 4:30pm) call Facilities at x2012 or create a MAXIMO work order to report your problem.  During all other hours, call the Central Heating Plant at x2016.  In most cases, they can increase the heat in your building, and if need be they will alert Facilities staff to the problem.

How should I get into my trunk room?
Residential Life will see to it that the Trunk Rooms will actually all be unlocked and open for easy access for new and returning students. – Do not call Facilities Management.

I am missing a bookcase, dresser, etc., how do I get one?
Your room has been inspected by a staff member, and any missing items should have been reported to FM.  Facilities Management is working to correct any of the problems that have been reported. However, you can submit a request via MAXIMO the web based work order system.  Hand written requests for Facilities Management to provide services can be forwarded through the Post Office.  Facilities Management will try correct any oversights as quickly as possible.

I am missing a bed or a mattress, who do I call?
Please call 2012 right away.  Facilities Management should be able to deliver either of these items up until 10:00 PM, Monday through Friday.  On the weekend, or after 4:30 PM on a weekday, notify the College Operator – unless it is very late they should be able to contact a Facilities Management staff member who can provide these furnishings.

My dresser drawer is broken, can it be repaired today because I can’t unpack?
Please submit a request - requests for Facilities Management can be forwarded through the Post Office, via MAXIMO the web based work order system.  In the meantime, Facilities Management will be correcting any problems that were reported in the “Start of School” inspection. 
You will have to unpack as best you can.  We may not be able to respond to that request as quickly as you would like.

How do I get another bookcase,  mine is too small or large for my room? 
There are no additional bookcases available. 
If it is determined that your room cannot accommodate your furniture than Facilities Management, in concert with Residential Life, will be exploring ways to modify your furnishings.

I am in a double and there is only one bookcase, can you bring me another? 
Some of the doubles, (most notably many of the rooms in MacGregor, Prospect, Ham, and 1837), have one large tall bookcase rather than two small bookcases.  This has been done in order to provide more floor space.  If you are in a double with a tall bookcase you and your roommate should share that bookcase.  If you have only one normal size bookcase, 4’ or less, then you are missing a bookcase.
Your room has been inspected by a member of the staff and any missing items should have been reported. Facilities Management is working to correct any of the problems that have been reported.  However, you can submit a request via MAXIMO the web based work order system.  Hand written requests for Facilities Management to provide services can be forwarded through the Post Office.  Facilities Management will try correct any oversights as quickly as possible.   

The overhead light is burned out and it’s the only light I have, can you replace it today?
We will try to replace it today, or this evening.  In the meantime, for safety’s sake, you can leave your closet door open so that the light from you closet will spill into the room and you will not be in total darkness.

My mattress is terrible (stinky, bumpy, old, etc.) can I get a new one?
Please submit a request - you can submit a request via MAXIMO the web based work order system.  Hand written requests for Facilities Management to provide services can be forwarded through the Post Office. In the meantime, Facilities Management will be correcting any problems that have been reported in the “Start of School” inspection.

Why won’t my key unlock my closet?
If you have a roommate, try swapping keys with your roommate.  In nearly every residence hall each key is designed to open the door to the room, and to open the door to one of the two closets.  It may be that your key opens your roommates closet, and vice versa.

I have a back problem, Do you supply bed boards?
Facilities Management does not provide bed boards.  You may want to purchase one from a nearby lumberyard.   (Home Depot on Route 33 in Chicopee or Route 9 in Hadley, and Leader Lumber on Route 9 in Amherst are three possibilities.)

I don’t want my (piece of furniture) how do I get Facilities Management to remove it from the hallway?
Don’t place it in the hallway. Placing furniture in the hallway is a violation of the Fire Code and is subject to a very large fine when halls are inspected by the local Fire Department.  Keep it in your room.  The only furnishings for which arrangements can be made for removal are the bed frame and mattress.  For removal of these submit a request through the Office of Residential Life to have them removed.  When a request is forwarded to F.M. from the Office of Residential Life   Facilities Management will remove it from your room at a small charge, ($25.00).  Furniture left in the hallway will also be removed.  However, it will not be designated as having come from a particular room.  At the end of the school year you can expect to be charged for the replacement cost, (which is a significant sum), of any missing furniture.  Keep the furniture in your room.

I locked myself out.  Who can let me in?
If your Hall President is available they can let you into your room.  If the HP is not available, contact Campus Police for assistance at ext. 2304.  There may be a charge for this service on the part of Campus Police.  This is not a service that Facilities Management can provide.

Why when I was away from my room and FM came to repair something they locked me out?
When FM enters a room to deliver something or to provide a service College Policy requires that they lock the door when exiting.

My window is stuck, my room is hot, I need fresh air, who can help?
Please call 2012 right away.  Facilities Management should be able to respond up until 10:00 PM, Monday through Friday.  On the weekend notify the College Operator -- they may be able to contact a Facilities Management staff member.

My window screens are missing can I have one installed?
Please submit a request - you can submit a request via MAXIMO the web based work order system.  Hand written requests for Facilities Management to provide services can be forwarded through the Post Office.   In the meantime, Facilities Management will be correcting any problems that were reported in the start of school inspection.   We may not be able to respond to that request as quickly as you might like.

My shade is broken or missing, ( I know we repair the basement and 1st floors a.s.a.p.), I live in 315,when will mine be fixed?
Please submit a request - you can submit a request via MAXIMO the web based work order system.  Hand written requests for Facilities Management to provide services can be forwarded through the Post Office.     In the meantime, Facilities will be correcting any problems that were reported in the start of school inspection.   We may not be able to respond to that request as quickly as you would like.

I am in a double with two wooden beds that we would like to bunk.  How can my roommate and I do that?
Usually the necessary “pins” can be found in the top drawer of your dresser.  If there are none there, see your Housekeeper.  She should be able to provide you with four “pins” that you can insert into the bed post.  This will allow your roommate and you to create bunk beds.  If your Housekeeper does not have any pins –  you can request them from Facilities Management – and you should have them very shortly.  Or, you can pick up the pins at Facilities Management Office personally during their normal working hours 7:00 AM to 4:00 PM, Monday thru Friday.

I am in a room that does not have a wooden bed or beds.  How do I arrange to swap what is here for wooden beds? 
Gradually the College is moving toward ‘bunk-able’ wooden beds for the entire Campus.  Typically, each year sees wooden beds installed to replace the existing steel beds in one additional hall.  So far the residence halls that have not yet been equipped with wooden bunk-able beds are (as of August 31st, 2009):  Abbey 3rd floor, Dickinson, both Mandelles, Pearson’s Annex, Prospect, and most of the Rockefellers.  If you are living in one of those residence halls you should not request a wooden bunk-able bed.
When a double cannot contain all of the furniture required Res Life and Facilities Management will see to it that wooden bunk-able beds are installed – even if the rest of the residence hall does not have them.  Those needs should have already been addressed in each hall.
Although the College is still a few years away from having wooden beds throughout the Campus, the existing steel beds have the same spring construction – so that the same level of support/comfort is uniform throughout all residence halls.