Frequently Asked Questions

“I have a concern with something within my room or residence hall, which is not related to Facilities Management, to whom should I address my questions?”

“What is Maximo?”

“How should I get into my trunk room?”

“I have lost the key to my suitcase, trunk, etc. Can someone from Maintenance – maybe a locksmith – open my suitcase for me?”

“I am missing a bookcase, dresser, etc.”

“I am missing a bed or a mattress.”

“My bookcase is missing shelves or clips?”

“The clips that support the shelves in my bookcase keep falling out when I put any weight on the shelves – why is this?”

“My dresser drawer is broken; can it be repaired today because I can’t unpack?

“I want another bookcase or my bookcase is too small or too big for my room.”

“I am in a double and there is only one bookcase, can you bring me another?”

“Where can I find a dolly or will Facilities Management carry my heavy boxes to my room?”

“I left my boxes in (name of hall) Trunk Room and now they’re gone, where did Facilities Management put them?”

“Where did Facilities move my bike, I left it here for the summer?

“The overhead light is burned out and it’s the only light I have, can you replace it today?

“My mattress is terrible (stinky, bumpy, old, etc.) I want a new one.

“My key won’t unlock my closet.”

“I have a back problem.  I need a bed board.”

“I don’t want my (piece of furniture) how do I get Facilities Management to remove it from the hallway?”

“My curtains are terrible, please replace them or remove them!”

“I locked myself out.  Please let me in.”

“When I was away from my room FM came to repair something and locked me out, and my keys are inside.”

“My curtain rods are missing, does Facilities Management provide them?”

“My window is stuck, my room is hot, I need fresh air, help!”

“Does Facilities Management provide drapes?  Some residence halls have drapes, why don’t we?”

“We are in a double with only one closet; can we have a portable closet put in the hallway?”

“My window screens are missing can I have one installed, or my window screens are broken and the bugs are coming inside.”

“I sent packages to my address here before I left home.  Where would Facilities Management have put them?  Would they be in the trunk room?  How can I tell if they have arrived?

“My shade is broken or missing, ( I know we repair the basement and 1st floors a.s.a.p.), I live in 315, it won’t come down and I can’t sleep with the light coming in.”

“I am in a double with two wooden beds that we would like to bunk.  How can my roommate and I do that?” 

“I would like to change the height of my bed?” 

 

 

“I have a concern with something within my room or residence hall, which is not related to Facilities Management, to whom should I address my questions?”

           You should address your questions to the Office of Residential Life.  The professionals at Res Life are trained to be your advocates and are well acquainted with all of the issues that contribute to a positive residential experience.

 

“What is Maximo?”

           Facilities Management has a web based program for requesting services called Maximo . It is our hope that this system will streamline the process while making it more responsive and convenient for our community. This program will allow the user to monitor the current status of their service request and will automatically notify them via email of any status change. This is the preferred method for requesting services. 

  

 “How should I get into my trunk room?”

            Residential Life will see to it that the Trunk Rooms will actually all be unlocked and open for easy access for new and returning students. – Do not call Facilities Management.

 

“I have lost the key to my suitcase, trunk, etc. Can someone from Maintenance – maybe a locksmith – open my suitcase for me?”

            That is a service that Facilities Management or Residential Life doesn't provide.

 

“I am missing a bookcase, dresser, etc.”

              Your room has been inspected by a staff member, and any missing items should have been reported to FM.  Facilities Management is working to correct any of the problems that have been reported. Please, report any missing items to Residential Life and they will be in touch with FM.

 

“I am missing a bed or a mattress.”

            Please call x2012.  Facilities Management should be able to deliver either of these items up until 10:00 PM, Monday through Friday. On the weekend, or after 4:30pm on a weekday, notify the College Operator at 538-2000– unless it is very late they should be able to contact a Facilities Management staff member who can provide these furnishings.

 

“My bookcase is missing shelves or clips?”

            If you are missing just clips – and not shelves – clips can be picked up at the Facilities Management Office. In the meantime, Facilities Management will be correcting any problems that the Residential Life Staff reported in their “Start of School” inspection.

 

“The clips that support the shelves in my bookcase keep falling out when I put any weight on the shelves – why is this?”

            Please check to make sure the clips have not been installed upside down.  When installed properly the clips should remain secure.

 

“My dresser drawer is broken; can it be repaired today because I can’t unpack?

            Please submit a request - requests for Facilities Management can be submitted using the Maximo system.  In the meantime, Facilities Management will be correcting any problems that were reported in the “Start of School” inspection. You will have to unpack as best you can.  We may not be able to respond to that request as quickly as you would like.

 

“I want another bookcase or my bookcase is too small or too big for my room.”

            There are no additional bookcases available. If it is determined that your room cannot accommodate your furniture than Facilities Management, in concert with Residential Life, will be exploring ways to modify your furnishings.

 

“I am in a double and there is only one bookcase, can you bring me another?”

            Some of the doubles, (most notably many of the rooms in MacGregor, Prospect, Ham, and 1837), have one large tall bookcase rather than two small bookcases.  This has been done in order to provide more floor space.  If you are in a double with a tall bookcase you and your roommate should share that bookcase.  If you have only one normal size bookcase, 4’ or less, then you are missing a bookcase. Your room has been inspected by a member of the staff and any missing items should have been reported. Facilities Management is working to correct any of the problems that have been reported.  However, you can submit a request via the web using the Maximo work order system.  Facilities Management will try correct any oversights as quickly as possible. 

 

“Where can I find a dolly or will Facilities Management carry my heavy boxes to my room?”

            There are no dollies or hand trucks available.  In the past when they have been provided to each residence hall they have quickly disappeared.  Facilities Management does not provide the service of moving student’s belongings to their rooms. It is possible that Auxiliary Services may rent dollies or hand trucks (In cases where the AccessAbility Services office is aware of a student having a disability, and communicates that to Facilities, Facilities will provide that service – if they have staffing on hand.)

 

“I left my boxes in (name of hall) Trunk Room and now they’re gone, where did Facilities Management put them?”

            Items left in the Trunk Rooms during the school year are left at the risk of the student.  During the school year Facilities Management would not have had any reason to move your items.  During the summer Trunk Rooms are not available for storage and are cleared out by Facilities Management at the direction of Residential Life.  The items cleared out during the summer are disposed of. 

 

“Where did Facilities move my bike, I left it here for the summer?

            The determination that a bicycle is abandoned is made by the Campus Police.  The confiscation of abandoned bicycles is accomplished by Campus Police.  As a result there is no reason for Facilities Management staff and/or outside contractors to be involved in the issue of whether or not a bicycle is abandoned- or to be removing bicycles.                    

 

“The overhead light is burned out and it’s the only light I have, can you replace it today?

            We will try to replace it today, or this evening.  In the meantime, for safety’s sake, you can leave your closet door open so that the light from your closet will spill into the room and you will not be in total darkness.

 

“My mattress is terrible (stinky, bumpy, old, etc.) I want a new one.

            Please submit a request - you can submit a request via the web based Maximo work order system. In the meantime, Facilities Management will be correcting any problems that have been reported in the “Start of School” inspection.

 

“My key won’t unlock my closet.”

            If you have a roommate, try swapping keys with your roommate.  In nearly every residence hall each key is designed to open the door to the room, and to open the door to one of the two closets.  It may be that your key opens your roommates closet, and vice versa.

 

“I have a back problem.  I need a bed board.”

            Facilities Management does not provide bed boards.  You may want to purchase one from a nearby lumberyard.   (Home Depot on Route 33 in Chicopee or Route 9 in Hadley, and Leader Lumber on Route 9 in Amherst are three possibilities.)

 

“I don’t want my (piece of furniture) how do I get Facilities Management to remove it from the hallway?”

            Don’t place it in the hallway. Placing furniture in the hallway is a violation of the Fire Code and is subject to a very large fine when halls are inspected by the local Fire Department.  Keep it in your room.  The only furnishings for which arrangements can be made for removal are the bed frame and mattress.  For removal of these submit a request through the Office of Residential Life to have them removed.  When a request is forwarded to F.M. from the Office of Residential Life   Facilities Management will remove it from your room at a small charge, ($25.00).  Furniture left in the hallway will also be removed.  However, it will not be designated as having come from a particular room.  At the end of the school year you can expect to be charged for the replacement cost, (which is a significant sum), of any missing furniture.  Keep the furniture in your room.

 

“My curtains are terrible, please replace them or remove them!”

            Please submit a request using the Maximo work order system.  In the meantime, Facilities Management will be correcting any problems that were reported in the start of school inspection.

 

“I locked myself out.  Please let me in.”

            If your Residential Life student staff is available they can let you into your room.  If the staff is not available, contact Campus Police for assistance at x2304.  There may be a charge for this service on the part of Campus Police.  This is not a service that Facilities Management can provide.

 

“When I was away from my room FM came to repair something and locked me out, and my keys are inside.”

            When FM enters a room to deliver something or to provide a service College Policy requires that they lock the door when exiting.

 

“My curtain rods are missing, does Facilities Management provide them?”

            No, Facilities Management does not provide curtain rods.

 

“My window is stuck, my room is hot, I need fresh air, help!”

            Please call x2012 right away.  Facilities Management should be able to respond up until 10:00pm, Monday through Friday.  On the weekend notify the College Operator -- they may be able to contact a Facilities Management staff member.

 

“Does Facilities Management provide drapes?  Some residence halls have drapes, why don’t we?”

            Facilities Management does not provide drapes except for those halls that are equipped with drapes instead of shades or blinds.   Each residence hall was designed to have privacy provided by, either shades, drapes or blinds. 

 

“We are in a double with only one closet; can we have a portable closet put in the hallway?” 

            If you are in a double with closet space for only one - we will provide a solution.  Please notify the Office of Residential Life. (Some doubles have one “over sized” closet.) Together, with Facilities Management, they will try to find the most “user friendly” solution to the problem.  A portable closet in the hallway is certainly a possible alternative.

 

“My window screens are missing can I have one installed, or my window screens are broken and the bugs are coming inside.”

            Please submit a request - you can submit a request via the web based Maximo work order system.  In the meantime, Facilities Management will be correcting any problems that were reported in the start of school inspection.   We may not be able to respond to that request as quickly as you might like.

 

“I sent packages to my address here before I left home.  Where would Facilities Management have put them?  Would they be in the trunk room?  How can I tell if they have arrived?

            Any packages received for you would have been received at Auxiliary Services in Central Services.  A notice would have been sent to you through e-mail, shortly after receiving the package.  For more information visit the Auxiliary Services website.  The College’s Mail Service Office is open during the Academic Year Monday thru Friday; from 8:30am to 5:00pm, ext. 2462.

 

“My shade is broken or missing, ( I know we repair the basement and 1st floors a.s.a.p.), I live in 315, it won’t come down and I can’t sleep with the light coming in.”

            Please submit a request - you can submit a request via the web based Maximo work order system.  In the meantime, Facilities will be correcting any problems that were reported in the start of school inspection.   We may not be able to respond to that request as quickly as you would like.

 

“I am in a double with two wooden beds that we would like to bunk.  How can my roommate and I do that?” 

            Usually the necessary “pins” can be found in the top drawer of your dresser.  If there are none there, see your Housekeeper.  She should be able to provide you with four “pins” that you can insert into the bed post.  This will allow your roommate and you to create bunk beds.  If your Housekeeper does not have any pins, you can pick them up at the Facilities Management Office personally during their normal working hours 7:00am to 4:15pm, Monday thru Friday.

 

“I would like to change the height of my bed?” 

            Facilities management does not provide the service of changing the height of your bed frame.  Simply follow these instructions:

1.   Find a friend to help you.

2.   Remove the mattress.

3.   Turn the entire bed upside down.  Please be careful and watch your feet!

4.   Lift and let go of the wooden bed ends so they fall on the floor.  This will allow the metal frame to come loose from the wooden bed ends.

5.   Turn the metal frame over (there is no need to turn the wooden bed ends over) and reinstall the metal frame to the desired height.

6.   Lift the wooden bed ends and let them fall to the floor.  This will set the metal frame into the wooden bed ends.

7.   Replace the mattress.


**PLEASE NOTE: WE DO NOT LEND OUT ANY TOOLS.**