What are your hours?
During the academic year: Monday through Friday 8:30 am-7 pm, Saturday and Sunday 10 am-2 pm
We are closed during winter and spring break and during the summer. See our hours of operation for more details.
Who can use the health center?
All current MHC students. Services are not available to students who are on leave from the college or who have graduated.
What if I don't have the college insurance?
Services are available to all current MHC students. There is no charge to see the nursing or clinician staff. There are charges for lab work, nutritional counseling, allergy injections, nursing care in the infirmary from greater than two hours and physical therapy services. If you do not have the student health insurance plan or the supplemental pre-paid health center option, these charges will be placed on your student bill. The entry will state Health Center charge and a dollar amount. Cost of medications are handled through your insurance plan. We do not bill any insurance plans. Please discuss details with the health center staff.
How do I make an appointment?
Scheduled: For an appointment that is NOT urgent visit, call 413-538-2121 to schedule with a clinician or with our nursing staff. Some appointment types can be made online using MyHealthConnection.
Urgent care: Call 413-538-2242 or send an email through MyHealthConnection to speak with our nursing staff so we can give the best advice or a same day appointment. You should contact us early during today to provide the widest range of services. Our nursing staff will meet with you and triage you into appropriate care.
What if the health center is closed?
For urgent consultation, call 413-538-2242 and press zero. You will be connected to our answering service, share your concern and they will contact our on-call clinician. The process will take 10-15 minutes.
What if I need the Emergency Room?
MedExpress Urgent Care (2.7 miles)
Labs drawn on site, read off-site. X-ray available.
AEIOU Outpatient and Urgent Care (10.1 miles)
Lab and x-ray available
Baystate Urgent Care (10.6 miles)
Lab and x-ray available
On-Call Urgent Care (11.5 miles)
Lab and x-ray available
Cooley Dickinson Hospital Urgent Care (11.7 miles)
Lab and x-ray available
How much would ER services cost me?
What bills will I receive?
What do I need to do once I get the bills?
What are my rights and responsibilities?
What information is needed to get an Rx filled?
Prescriptions are filled by Community, A Walgreens Pharmacy, you will need to call the pharmacy at (413) 271-9990 with your insurance information (Name, ID #, Group #, RX Bin #)
*** The prescription will NOT be processed until your insurance is received***
If a copay is charged you will need:
(1) Sufficient funds on card to cover copayment cost on your MHC Onecard
(2) To call the pharmacy to charge copayment cost prior to pickup with a Debit/Credit Card
How can I pick up and pay for my prescription?
The Health Services has a close working relationship with Community, A Walgreens Pharmacy to deliver prescriptions to the Health Center Monday through Saturday. You may pick-up your prescription during the Health Center's regular hours of operation. The cost of the medication is determined by your health insurance plan. Please consult your plan for details on co-pays and coverage.
The prescriptions are delivered Monday to Friday about 3:30pm and Saturday 1:30pm, you will not be notified when the prescription has arrived. If not picked up within 7 days they will be returned to the pharmacy, you will receive an email before the prescription is sent back.
One Card: The Health Center is only able to accept the One Card for payment of all prescriptions and co-pays. Sufficient funds must be available on your One Card to cover the cost of the prescription or co-pay.
Credit card: To arrange with Community, A Walgreens Pharmacy to have your medications charged to your personal credit card, call 413-271-9990 to speak with the Pharmacy staff directly.
How do I get prescriptions transferred or filled?
If you wish to transfer an existing prescription from your home pharmacy to Community, A Walgreens Pharmacy:
Have your provider from home call or fax the prescription to
Community, A Walgreens Pharmacy: 619 Chestnut St, Springfield MA
Phone: 413-271-9990; Fax: 413-271-9992
You can bring a paper copy to us and we will fax or deliver to the pharmacy
If you are seen by a provider in this area and have a prescription to be filled, bring the paper copy to us and we will either fax or deliver the prescription toalong with your insurance information to Community, A Walgreens Pharmacy.
Once the prescription has been filled by Community, you can order refills as needed by contacting 413-271-9990 directly. Each time you request a refill, be sure they are aware that you want the medication delivered to the Health Center.
Medications are usually delivered the next day but those sent on Friday may not be delivered until Monday afternoon. If you have questions, please contact our staff.
Can I get contraception at the Health Center?
Contraception: Our clinicians counsel and provide prescriptions for oral contraceptives, Nuvaring and patch. We provide counseling and refer to area providers for IUD placement, Nexplanon, and tubal litigation. The cost of oral contraceptives is covered by the student’s specific insurance plans. We will work closely with the student to find the oral contraceptive that works for them and if possible has low or zero co-pay per month. The cost of IUD, Nuvaring, and Nexplanon also varies by insurance plan. Under the student health insurance plan these are covered with zero co-pay. The visit to an in network specialist is covered without a co-pay.
What about pregnancy tests?
This testing can be done by our lab staff after consultation by our clinician staff. The charge is $20 and is covered by the student health insurance plan and the supplemental or prepaid health center option.
For students who have waived these options the lab charges will be placed on the student bill. Arrangements can be made to pay the health center directly for these lab charges.
Can I get tested for STDs or STIs?
Yes. Routine screening includes chlamydia, Gonorrhea, HIV. This testing usually does not involve a “pelvic exam”. Testing for Herpes, Hepatitis C are done based on individual symptoms and risks.
All tests/studies done at the health center are covered by the Student Injury and Sickness Insurance Plan or Prepaid Health Center Option. If these have been waived, the student is responsible for the cost and these will be placed on the Student Bill monthly.
Can I get a GYN exam?
Yes. The type of testing and exam will vary but usually involves STI screening for all students who have been/are currently sexually active. Pap smear screening is recommended for those over 21 years of age. There is no charge to visit the health center. All lab work is covered by the student health insurance plan and the supplemental or prepaid health center option. For students who have waived these options, the charges will be placed on the student bill. Arrangement can be made to pay the health center directly for these lab charges.
What if I've been sexually assaulted?
The staff of the Health Center provides a range of services related to sexual assault. All services are confidential. If there are charges related to lab testing or medications, arrangements will be made to avoid any charges to the student bill. For more information, see our Sexual Assault Services, contact the Title IX office/Shannon DaSilva, or Campus Police at (413) 538-2304.
Other Services and Questions
Can I receive general care at the health center?
Yes, health center nursing and clinician staff provide services for a full range of primary care services, both urgent, routine, follow up and preventive. We refer to specialist for evaluation and treatment for situations and conditions that are outside the primary care scope of practice, i.e., ADD and ADHD evaluation and management, orthopedics, neurology, cardiology, x-ray etc.
How do I get a lab test done?
Some tests are performed on site, i.e., throat and urine cultures, STI testing, pregnancy tests, etc. Blood tests and cultures are sent to a reference lab with results in 24 hours. All labs require clinician order. If you have lab work that is ordered by a provider from home, make an appointment with a Health Center clinician to discuss the specifics of these tests. All lab work drawn and performed at the Health Center must be ordered by a Health Center clinician. Lab results will be faxed to other providers if a signed release of information is in place. Notification of lab results will be sent by the ordering provider via secure message in MyHealthConnection.
What about nutrition and physical therapy?
These services are provided at the Health Center. An appointment with one of the Health Center clinicians is required to obtain a referral for these services. The charges for each visit varies with length of the visit and type of services provided. These charges are covered by the student health insurance plan and the supplemental or prepaid health center option. Students who have waived these plan may be referred and can use these services. The charges will appear on the student bill.
Can I get a flu shot at the health center?
Yes, the health center staff administers flu shots. The cost of the flu shot is covered by the student health insurance plan. Students not covered by this plan will be billed $25, to the student bill. Log on to MyHealthConnection to print out a copy of your bill to present to their insurance for reimbursement.
Can I bring a friend to an appointment?
You are welcome to bring a family member or a friend to an appointment with you. There may be times when we ask that this family or friend step out during a portion of the visit. We will always confirm that you are comfortable with the presence of this individual during all aspects of the visit.
How will I be charged for services?
All tests/studies done at the health center are covered by the Student Injury and Sickness Insurance Plan or Prepaid Health Center Option. If these have been waived, the student is responsible for the cost and these will be placed on the Student Bill monthly. If you anticipate requiring frequent or repeated lab work. Carefully, consider the Pre-paid Health Center Insurance Option. In this case, charges for lab testing, infirmary, physical therapy, nutritional counseling, medication/allergy injections and medical supplies billed to the student. Explanation of charges are mailed to the student's MHC address. Charges are not submitted to outside insurance carriers. Co-pays are not charged or collected.
Coverage for substance use
ADAP provides the following services
- Evaluation and assessment
- Individual alcohol/ drug counseling
- Alcohol/other drug awareness groups
- Recovery support groups - For students in recovery to provide support and meet other students in recovery.
- Nicotine Dependence Assessment and Referral
- Adult Children of Alcoholics/Addicts group - For students whose parent, other family members or close friend is an alcoholic or drug addict.
What if I'm going abroad?
We strongly encourage all students who are travelling abroad to schedule a travel visit with our clinician staff. Please see Traveler's Health Info for more details. You will be asked to complete a travel visit questionnaire prior to the visit so that we can provide you with specific recommendations regarding vaccines, prescriptions and order any testing required by the country to which you are travelling. There is no cost for the appointment but vaccines and testing will be covered based on your insurance.
Can I get immunizations?
There are some immunizations required for some countries that we are not able to provide; specifically yellow fever and Japanese Encephalitis. We are able to administer or prescribe other immunizations and recommended medications.
Should I make an appointment, or just walk in?
All travel visits require an appointment with one of our clinicians. We are not able to do this service on a walk-in basis. Please call 413-538-2121 to schedule an appointment.