Video Conferencing

Purpose/Acceptable Use

Mount Holyoke College offers professional video conferencing with Cisco teleconferencing equipment, as well as support for Skype, Adobe Connect and GoToMeeting.   The Mount Holyoke video conferencing facilities are a service that supports the college's curriculum by connecting with other institutions, speakers, and other persons or groups related to the college and its community.

Skype, Adobe Connect or any other web based video conferencing can be held in classrooms, offices or anywhere there is a computer and network connection.  This chart gives a quick sense of the main options (as of Fall 2013). You can reserve webcams and USB headsets from Media Resources by filling out the Media Equipment Request form.

The Cisco systems use the H. 323 and SIP protocol to connect with other video conferencing systems from manufactures such as Cisco, Polycom, LifeSize, Sony, etc.    There are five systems located across campus; these locations include Blanchard 213, Library 418, Kendade 107, Porter 108 and Reese 316.   We also have a portable unit which can be set up in any meeting space that has a TV with HDMI input.

The Cisco Codecs can support up to a four-way call using H. 323 or SIP protocol without the need for a bridging service.   We also offer a desktop and mobile client called Cisco Jabber, which can be sent to remote users and allows them to connect to our Cisco systems from Mac, PC or mobile devices.


Priority

Scheduling priority will be given to those events that most directly support the mission and curriculum of the college. The facility will be made available to the faculty, administrative and departmental offices and to student groups for co-curricular events.

Support Structure/Training

Staff support for video conferencing is available from Research and Instructional Support (RIS) and/or Media Services. We offer orientation and recommendations of video conferencing tools for first time users, and set-up assistance at the beginning of a video conference session.  Conferencing equipment is designed for faculty and staff to be self-sufficient users once they are familiar with its use.  We do not typically offer a staff person to remain in the room during an entire video conference call or class session, but emergency support is available should any mid-session support issues arrise.  

Scheduling

Reservations for the facility may be made by calling Media Resources at x3163. At least 7 days notice is required and a test call is recommended as early as possible. The service is available on a first-come-first-served basis.

Fee Structure

Basic MHC classes and events do not have any cost or fees associated with the service.   Any fees accrued outside of standard connection charges for curriculum related  and co-curricular events will be charged back to the department or organization. Fees may include remote site rental or service charges, Conference and Events fees for non MHC events and technician fees.