Eduroam @ MHC

Why eduroam?

Why connect to the eduroam wireless network? Because unlike other local wi-fi networks, eduroam can be used at any of the other Five Colleges as well as at hundreds of higher ed institutions in the US, and thousands of higher ed institutions internationally. Once connected to eduroam here at Mount Holyoke College, it can be used at any of these other locations without the need for additional set up. 

Connecting to the eduroam Wireless Network @ MHC

**Always use your full email address as 'username', ex. mlyon@mtholyoke.edu 

Windows, Mac OS, iPhone, iOS or Android

To connect:

  1. Select eduroam from the list of available wireless networks.

  2. Mac laptop users: If prompted for a password to accept a certificate or install software, enter the password you use when you start up your computer.

  3. If prompted for your eduroam username:

    1. Mount Holyoke users: Enter your full MHC email address (username@mtholyoke.edu)

    2. Visitors from other campuses that use eduroam: Enter your home campus credentials.

  4. Prompted eduroam password, enter your MHC password (MHC users) or your known eduroam password (users from other campuses). Please note that MHC passwords are updated every 6 months and after you update your MHC password, you will be prompted to enter your new password the next time you connect to eduroam.

  5. MHC users: If your password is not accepted, you may need to reset it via the Password Profile Page before proceeding.

  6. If you encounter Java errors when you try to install or run the Wizard, please bring your laptop to the LITS Information Commons Technology Help Desk on Level 4 of the library for assistance.

  7. If you are still unable to connect, try the alternate process using Quick Connect Wizard, below.

Quick Connect Wizard 

If you are unable to connect to eduroam using the steps above, follow these steps to use the Quick Connect Wizard:

  1. Connect to the MHC-Open wireless network and complete the following steps:

    1. Open a browser and go to www.mtholyoke.edu/go/quickconnect 
    2. Launch QuickConect
    3. If you see a security prompt, click Yes or OK to allow the process to continue.
    4. When the QuickConnect Wizard opens, follow the instructions on the screen and enter your username@mtholyoke.edu and password if requested. 
    5. When the configuration process is complete, click Connect.
  2. Select eduroam from the list of available wireless networks.

  3. If prompted for your eduroam username:

    1. MHC students, faculty, and staff: Enter your full MHC email address (username@mtholyoke.edu).
    2. Other visitors: Visitors whose campus uses Eduroam, enter your home campus credentials.
    3. If prompted for your eduroam password, enter your MHC password (for MHC users) or your known eduroam password (for other users from other eduroam campuses). 
    4. MHC users: If your password is not accepted, you may need to reset it via the Password Profile Page before proceeding.
  4. If asked whether this is a Home or Public network, choose Public.

  5. If you are still unable to connect, try the alternate process for other devices below.

Connecting Alternate Devices

Many devices that aren't recognized by the QuickConnect Wizard may still be able to connect to eduroam. For those devices, try the general instructions below.
Note: Your device must be able to communicate using the 802.1x protocol. Some older devices (such as older Kindles) do not support this protocol.  Check your device documentation.

  1. Open your device’s wireless settings and look for the eduroam wireless SSID.
  2. Select the eduroam network.

At this point, depending on your device, you may see a login prompt, a network configuration screen, or both together.
Here are the settings you should use, where requested:

  • Username: Full MHC email address - you@mtholyoke.edu
  • Password: Enter your MHC password
  • Anonymous identity:  anonymous@mtholyoke.edu
  • CA Certificate: NONE
  • Network settings: You may be asked to enter some or all of the settings below. Note that different devices may use slightly different terminology.
    • Security or Authentication: WPA2 Enterprise
    • Data Encryption: AES
    • EAP type or method: PEAP or EAP/PEAP
    •  Phase 2 authentication or Inner Encryption: MSCHAPv2
  • Select Finish or Connect (or similar).

Example: The image below shows the correct settings for a Windows phone.

What if my device still won't connect?

  • Make sure you have included @mtholyoke.edu with your username.
  • Make sure you have entered your MHC password.
  • Double-check your network settings. If your device does not support the network settings listed on this page, it may not be able to connect. Refer to your device documentation.
  • Try a Google search for your device type + eduroam: "nook eduroam" or "surface eduroam" to see if others have found a way to connect.

Chromebook Settings

 

**Important Notes**

  • For both Windows and Mac computers you should run the Quick Connect installer as Administrator.  PC - Right Click on Installer and choose 'Run as Administrator.' 
    MAC - will prompt for your computer login.  

  • Accept eduroam certificate if prompted.  You may be asked to accept a new certificate. If prompted, confirm that you are still on the eduroam wireless network and accept the new certificate.

  • If you plan to use eduroam in a non-MHC location, be sure to connect your traveling laptop or device to eduroam on the MHC campus at least once before you travel. This will ensure that your eduroam connection works properly in a supported environment.

About eduroam

eduroam (education roaming) is a secure roaming-access service developed for the international research and education community. eduroam is available at all Five Colleges and at educational institutions worldwide. Depending on local policies, eduroam users may also be able to use additional resources, such as printers, at visited institutions.

For a list and map view of eduroam locations, click here.

Eduroam Settings for ChromeBook or ChromeBox.