Password Resets

You need to sign into the password profile page in order change your MHC password.

You can use the self-service password reset by clicking on HELP With Username or Password.  This link will allow you to send a recovery password to your designated alternate email address.  

If you need additional help, please contact the LITS helpdesk at or by calling x2600.


Please stop by the Information Commons during business hours with your One Card.


The LITS helpdesk will have to contact you through an email address or phone number that we already have on file. Please call us at 413-538-2600 and we will verify information. The procedure is then to return contact at a number or alternate email address that is on file with a one-day passphrase.