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Mount Holyoke College News and Events Vista The College Street Journal Archives

January 28, 2005

MHC Milestones

Martin Luther King Jr. Breakfast
Lucas Wilson, associate professor of African American studies and economics and director of academic development, was the keynote speaker at the twenty-first annual breakfast hosted by the Martin Luther King Jr. Committee in Amherst. The committee's theme this year was "Human Justice: To Save the Soul of America." The breakfast took place Saturday, January 15, at Amherst Middle School. Irasema Lewis, senior administrative assistant to the president, is the acting chair of Amherst's MLK committee.

LITS Extends Tech Support
This fall, LITS implemented Track-It!, a new call-tracking system with a self-service online knowledge base (FAQs) and a user-friendly Web interface that will allow MHC community members to report technical issues, view their individual work order status, and communicate with the technician handling their order. Track-It!'s self-service knowledge base will extend LITS support by providing a search engine and solution database for common technical problems. The Web interface also has an announcement field that will provide a more direct means of communicating network-related problems to the College community. Don't worry, users can still call the support line at x2600 or use the help2600 mail list. To check out Track-It!, go to http://trak/trackit.

And the Award Goes to...
LITS recently garnered the prestigious Association of College and Research Libraries Excellence in Academic Libraries Award, which recognizes "academic librarians and staff who work together as a team to develop academic libraries that are outstanding in furthering the educational missions of the institutions. The ACRL award description notes, "The criteria for recognizing excellence will emphasize 'outcomes' rather than 'inputs' as the best measure of quality. They include creativity and innovation in meeting the needs of their academic community, leadership in developing and implementing exemplary programs that other libraries can emulate, and substantial and productive relationships with classroom faculty and students."

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