Disputing a Charge

16.1 A charge may be disputed for a number of reasons:

  • Merchandise has been returned but credit has not been issued
  • Did not make or authorize the transaction
  • Account charged but merchandise not received
  • Amount charged is different than agreed upon amount
  • Transaction previously billed

16.2 Cardholder should complete a Purchasing Card Program Dispute Form (Forms Section) and include the form with their monthly statement reconciliation.

Special Note: PaymentNet has specific steps for submitting and processing Disputes. These procedures are discussed in the PaymentNet Training Manual.