13.1 The Cardholder is responsible for contacting the merchant when merchandise purchased with the Purchasing Card is not acceptable (e.g., incorrect, damaged, defective, etc.) and arranging a return for credit or exchange.
13.2 If the merchandise is returned for credit, the Cardholder is responsible for obtaining a credit receipt from the merchant and retaining that receipt with the support documentation for that purchase. Receiving cash or checks to resolve a credit is prohibited.
13.3 If merchandise is to be exchanged, the Cardholder is responsible for returning the merchandise to the merchant and obtaining a replacement as soon as possible. Documentation showing the proper resolution of the exchange is to be retained with the support documentation for that purchase.
Special Note: If after taking the above steps you are not able to reach a satisfactory agreement with the vendor, you should follow the steps listed in Section 16.0 Disputing a Charge.