Cancellation Policy

SAW Center Cancellation Policy

If you need to cancel your appointment, please do so at least 24 hours in advance. You can cancel your appointment online, using the SAW Center’s scheduler, up to 24 hours before the start of your appointment. If your appointment is set to begin within 24 hours, you should call the SAW Center at 413-538-2651 to speak with a receptionist. Any cancellation made within 24 hours of your appointment will be counted as a no-show appointment. 

Four no-show or missed appointments result in a temporary suspension of your ability to sign up for appointments online. Once your account is suspended, you will be put on drop-in status. Students on drop-in status can only meet with a SAW Mentor during drop-in hours and cannot schedule online appointments. In such cases, you will have to contact Kimberly Jeffers, SAW Program Coordinator, to have your account reinstated.  Students on drop-in status may still enjoy Center sessions, but only during drop-in hours.