Code of Conduct

Mount Holyoke College Student Financial Services has adopted the following National Association of Student Financial Assistance Administrators (NASFAA) Code of Conduct for Financial Aid Professionals to ensure the highest ethical behavior and professional practices:

1. No action will be taken by financial aid staff that is for their personal benefit or could be perceived to be a conflict of interest.

a. Employees within the financial aid office will not award aid to themselves or their immediate family members. Staff will reserve this task to an institutionally designated person, to avoid the appearance of a conflict of interest.

b. If a preferred lender list is provided, it will be compiled without prejudice and for the sole benefit of the students attending the institution. The information included about lenders and loan terms will be transparent, complete, and accurate. The complete process through which preferred lenders are selected will be fully and publically disclosed. Borrowers will not be auto-assigned to any particular lender.

c. A borrower’s choice of a lender will not be denied, impeded, or unnecessarily delayed by the institution, even if that lender is not included on the institution’s preferred lender list.

d. No amount of cash, gift, or benefit in excess of a de minimis amount shall be accepted by a financial aid staff member from any financial aid applicant (or his/her family), or from any entity doing  business with or seeking to do business with the institution (including service on advisory committees or boards beyond reimbursement for reasonable expenses directly associated with such service).

2. Information provided by the financial aid office is accurate, unbiased, and does not reflect preference arising from actual or potential personal gain.

3. Institutional award notifications and/or other institutionally provided materials shall include the following:

a. A breakdown of individual components of the institution's Cost of Attendance.

b. Clear identification of each award, indicating type of aid, i.e. gift aid (grant, scholarship), work, or loan.

c. Standard terminology and definitions, using  NASFAA’s glossary of award letter terms.

d. Renewal requirements for each award.

 4. All required consumer information is displayed in a prominent location  on  the  institutional  web  site(s) and  in  any printed materials, easily identified and found, and labeled as “Consumer Information.”

 5. Financial aid professionals will disclose to their institution  any involvement, interest in, or potential conflict of interest with any entity with which the institution has a business relationship.

Statement of Ethical Principles

Mount Holyoke College Student Financial Services has adopted the following National Association of Student Financial Assistance Administrators (NASFAA) Statement of Ethical Principles for Financial Aid Professionals to ensure the highest ethical behavior and professional practices. 

Financial aid administrators shall:

Advocate for students

• Remain aware of  issues affecting  students and continually advocate for their interests at the institutional, state and federal levels.

• Support federal, state and institutional efforts to encourage students, as early as the elementary grades, to aspire to and plan for education beyond high school.

 Manifest the highest level of integrity

 • Commit to the highest level of ethical behavior and refrain from conflict of interest or the perception thereof.

• Deal with others honestly and fairly, abiding by our commitments and always acting in a manner that merits the trust and confidence others have placed in us.

• Protect the privacy of individual student financial records.

• Promote the free expression of ideas and opinions, and foster respect for diverse viewpoints within the profession.

Support student access and success

• Commit to removing financial barriers for those who want to pursue postsecondary learning and support each student admitted to our institution.

• Without charge, assist students in applying for financial aid funds.

• Provide services and apply principles that do not discriminate on the basis of race, gender,  ethnicity,  sexual orientation, religion, disability, age, or economic status.

• Understand the need for financial education and commit to educate students and families on how to responsibly manage expenses and debt.

Comply with federal and state laws

• Adhere  to  all  applicable  laws and  regulations  governing federal, state, and institutional financial aid programs.

• Actively  participate  in  ongoing  professional  development and continuing education programs to ensure ample understanding of statutes, regulations, and best practices governing the financial aid programs.

• Encourage  colleagues  to  participate   in  the  financial  aid professional associations available to them at the state, regional, or national level and offer assistance to other aid professionals as needed.

Strive for transparency and clarity

• Provide our students and parents with the information  they need to make good  decisions about attending  and paying for college.

• Educate students and families through quality information that is consumer-tested when possible. This includes (but is not limited  to) transparency and full disclosure on award notices.

• Ensure equity by applying  all need-analysis formulas consistently across the institution’s full population of student financial aid applicants.

• Inform  institutions,  students,  and  parents  of  any changes in financial aid programs that could affect their student aid eligibility.

Protect the privacy of financial aid applicants

• Ensure that student and parent private information provided to the financial aid office by financial aid applicants is protected  in accordance with all state and federal statutes and regulations, including FERPA and the Higher Education Act, Section 483(a)(3)(E) (20 U.S.C. 1090).

• Protect  the  information  on the  FAFSA from inappropriate use by ensuring that this information is only used for the application, award, and administration of aid awarded under Title IV of the Higher Education Act, state aid, or aid awarded by eligible institutions.

NASFAA's Statement of Ethical Principles and Code of Conduct for Institutional Financial Aid Professionals, approved by NASFAA's Board of Directors, March 2014