Financial Aid Online
Frequently Asked Questions about Financial Aid Online (FAO)
What internet browsers can I use to view information on Financial Aid Online?
On PC computers, Internet Explorer (IE) and Firefox work best.
On MAC computers, Safari and Firefox work best.
What if I forgot my password or want to change it?
Click on the “Forgot your Password” in the log in box and follow the instructions.
What do I do if i get the message:“We are unable to activate your account...refer to Code IA.”
This message occurs if you have previously logged into FAO but are now attempting to access your account as a “First Time User.” If you have previously logged into Financial Aid Online, even if you did not complete the log in process, please enter your User ID, which is the same User ID used for your ISIS account, and then click the link labeled “Forgot your Password?” Please follow the instructions.
What do I do if I get the message: "invalid user account."
This message occurs if you click the link “Forgot Your Password” when you have never logged into FAO. If you get this message please enter your User ID, which is the same User ID used for your ISIS account, and then click on “First Time User.” Please follow the set up instructions.
What do I do if I have followed instructions but I still can't get log in?
Please contact us; we will walk you through the sign on process or reset your password with a temporary one.
Where can I get the forms necessary to complete my documents?
You can download many requested documents from the Forms section of our website or from going to your documents section of FAO.
Where can I see my financial aid?
Click on the Awards tab.
Why can't I see my "Awards" tab?
The Awards tab is visible only if you have a financial aid package. If you have viewed your financial aid but the Awards tab is no longer visible then your financial aid is being revised. You will receive an email notifying you when you may view the revision on FAO.
When will I be able to view my financial aid for the next academic year?
Currently enrolled students will be able to see their financial aid eligibility for the upcoming academic year in mid June if all documents are complete by May 1. Be sure to select the correct academic year under "Current Award Year" in the upper right section of the "Home" page on FAO.
Why aren’t all my loans visible on the "Loans" and "Loan History" pages?
Due to how the various loans are processed, the Federal Direct Stafford Loans (FDSL), Parent Loans for Undergraduate Students (PLUS), and MEFA loans are listed on the Loans page. Federal Perkins loans are listed on Loan History page but not in the Loans page. Non-federal loans are grouped together on the Loan History page. Note: A "Loans" tab is visable only if you have a student loan in that current academic year.
How do we communicate with applicants and current students?
SFS communicates with applicants and students via email. Applicants will be emailed at the primary email addresss they provide the Admission Office. Current students will be emailed via their MHC account.
Does SFS send information to my parents?
Most correspondence and reminders are sent to students only so be sure to share the information we send you with your parents, if applicable.