Grievance Procedure

Guiding Principles


Informal Procedures

Formal Procedures

Purpose of Grievance Procedures

The guidelines and procedures outlined here were established by the College to aid in resolving discriminatory and/or harassing behaviors as identified in the Mount Holyoke College statement of non-discrimination and equal opportunity; and to provide assurance that the College will take steps to prevent the recurrence of any discrimination and to correct its effects on the complainant and others, if appropriate.

Examples of discriminatory and harassing behaviors include but are not limited to:

  • Unwelcome verbal, physical, or other conduct based on membership or assumed membership in a protected class.
  • Discrimination based on membership or assumed membership in a protected class.
  • Conduct or conditions that interfere with or limit one’s ability to work, participate, or benefit from an educational program or activity based on membership in a protected class (i.e. denial of reasonable accommodation or inaccessibility of a College program, activity, or technology).

These procedures are available to those who are:

  • Employed by or enrolled at Mount Holyoke College at the time of the incident or occurrence giving rise to the grievance
  • Prospective students
  • Employment applicants
  • Visitors and guests of the college

These procedures are not intended to impair or limit the rights of any individual to seek a remedy available under state or federal law, nor does their availability establish any contractual rights or imply that the handbooks and manuals establish contractual guarantees.

These procedures apply to faculty grievances related to employment unless there is specific applicable legislation in the Handbook of Faculty Legislation in the section on “Policies and Procedures Governing Academic Appointments, Reappointments, Tenure, Termination, and Dismissal” under Section Seven: “Faculty Rights.” When a faculty member is the respondent, faculty legislation should be consulted for the applicable appeals process.

These procedures may be revised or amended by the College at any time. Although members of the collective bargaining units may use the College resources for purposes of consultation and advice, union members must use the applicable grievance procedures outlined in their contract for formal grievances. Appropriate action for faculty is governed by the Handbook of Faculty Legislation and Related Information, under Section Seven: Faculty Rights.

The College considers six months as a reasonable outside limit for bringing a grievance. The College may allow a grievance to be filed beyond the six-month limit.

Notice for Out-of-State Distance Learning Students: State Authorization Reciprocity Agreement

Mount Holyoke College has been approved to participate in the National Council for State Authorization Reciprocity Agreements (SARA). SARA is a voluntary, regional approach to state oversight of postsecondary distance education. As a SARA-approved institution, Mount Holyoke College is authorized to offer online courses in each state that is part of the agreement without having to get approval from each state individually.

Mount Holyoke College out-of-state distance learning students residing in a SARA state may file a complaint with the Massachusetts Department of Higher Education or with a state agency in the state in which they reside. Students must first attempt to resolve their complaint using internal administrative procedures offered by Mount Holyoke College. After all administrative remedies have been exhausted with Mount Holyoke College, the student may submit a SARA Complaint via the URL below.

SARA complaint process:

Massachusetts Department of Higher Education SARA Complaint form: