Lock Outs and Key Requests

Are you locked out of your room, office or car? Public Safety and Service is able to provide basic lockout services for students, faculty, staff and visitors. Lockout services will only be provided to the person assigned to the space being opened, or who is the owner of a vehicle being unlocked. In order to protect the privacy and security of our community, we are unable to open a space or vehicle without the assigned person or owner present.

If you need to gain entry to a residence hall space where you are not a resident, you should contact Residential Life. If you need to gain entry an academic space where you do not normally have access, you should discuss your needs with the department responsible for that area.

Residence hall lockout services

Student rooms

Hall staff are the primary contacts for lockouts in residence halls. If hall staff is not available, a student may contact Public Safety and Service to be let into their assigned room only. Officers will request identification before allowing access.

Exterior doors of residence halls

For residents safety, Public Safety and Service will only provide access to students who live in that house or residence hall. If you are visiting a student living in there, please contact them by phone to request access.

Access during breaks

During breaks and summers when residence halls are closed, Public Safety and Service will not be able to provide access to the halls for students who are not staying on campus. Students may call the Residential Life Office to make arrangements if access is absolutely necessary.

Academic building lockout services

Department Heads or department assistants are the primary contacts for lockouts in academic spaces. If no one is available, Public Safety and Service will allow a faculty or staff member into their assigned space only. The department is unable to allow students or others who are not assigned to that space access to locked academic spaces. Identification will be requested.

Access to Rooms/Buildings for Events

Certain rooms (lecture halls, for example) and buildings are approved for after-hour events; arrangements must be made with the events office. If the Public Safety and Service receive a room reservation request, we will open spaces for events. Areas which are not reserved can not be opened.

Classrooms

Classrooms are under the control of departments who "own" them. Public Safety and Service does not unlock (or lock) classrooms. Some rooms have specific equipment that require them to be locked and unlocked by their owners; other classrooms are generally open. Department chairs or assistants should be contacted to access locked rooms.

Motor vehicle lockout service

Public Safety and Service have tools to provide access to locked motor vehicles, and we have a fairly high success rate. However, particularly with newer cars, there is no guarantee we will be able to open the car. The person requesting the lockout must provide proof of ownership of the vehicle prior to Public Safety and Service opening the vehicle. Vehicle owners requesting this service must sign a waiver of liability prior to officers attempting to open the vehicle.

Note: Our tools will not open trunks; only to the passenger area of the vehicle. There are local locksmiths who are able to supplement these services.

Willits-Hallowell Center visitors

Public Safety and Service will allow pre-registered Willits-Hallowell guests into their rooms after desk hours. Call 413-538-2304 to request access.

Trunk rooms

Public Safety and Service does not provide trunk room lockout services.